Account Manager

  • Account Management / Sales
  • LAGUNA BEACH, United States

Account Manager

Job description

Strikepoint was built to catapult businesses. From branding to conversions and everything in between, Strikepoint offers ROI-centric full-service solutions for growth-hungry businesses. From an idea on a napkin to a Fortune 500 company, we offer customized solutions to help businesses reach their peak greatness. Our method is simple and effective: learn, think, implement, scale.


Strikepoint Media’s mission is to help our clients attract and acquire more customers, turn those customers into super customers, and those super customers into lifelong raving fans. Our Account Managers serve a key role in bringing that mission to fruition. Our Account Managers work in lockstep with the rest of our marketing team to cultivate results-driven and growth-focused relationships with our ever-growing roster of clients. The Account Manager’s primary focus is on scaling the client relationship by providing sales-driven customer service and support; anticipating a client's needs and providing tailored solutions that foster retention and growth.


Our Account Managers are highly relational, with a keen eye for detail, and the ability to strategically coordinate cross-functional teams. They possess written and verbal skills that are second to none, a fact that’s crucial when communicating with clients and team members. Their eye for detail helps them pinpoint issues and proactively arrive at solutions, which proves imperative when monitoring & maintaining systems such as Strikepoint’s CRM, deal pipelines, call notes, task management, etc.


The ideal candidate will have a strong passion for digital marketing and experience with account management, media buying, and ad network support. They’ll also have a strong desire to learn and grow in a fast-paced environment and the ability to build great personal and professional relationships. 


Core Tenets of the Role

  • Serve as the key point of contact for the client

  • Provide leadership that grows meaningful relationships with senior account decision-makers, partnering with them on a day to day basis to build and manage the program

  • Maintain continuous communication to ensure we have a strong understanding of the account health, client satisfaction, opportunities, and areas of concern

  • Develop an intimate understanding of the client's business, priorities, success metrics, and craft loyalty up-sells to help clients meet strategic objectives

  • Uncover and understand opportunities and objectives to generate new ideas, enhance client performance, craft appropriate strategies, and identify/implement products to help achieve client goals

  • Build account plans and share these recommendations in a way that our clients understand and appreciate

  • Demonstrate exceptional judgment and strong ability to provide direction and problem solve in real-time

  • Stay highly organized to effectively manage a large volume of information and business details

  • Initiate planning, development, and management of projects including schedule, scope, and budget, and direct team in delivering to meet client and company objectives.

  • Oversee the onboarding process with all new client relationships during the transition from Sales to Account Services

  • Developing and maintaining a working-level understanding of assigned client’s industries, company culture, products/services, and strategic communication plan

  • Maintaining and updating Company, Contact, and Deal records in Strikepoint’s CRM

  • Maintaining current work-in-progress records and archives of past client initiatives and pitches

  • Cross-referencing reports across Strikepoint’s Account Services tech stack (CRM, Project Management, Campaign Management)

  • Coordinating resources needed to develop proposals & sales collateral

  • Assisting in the preparation of notes docs for internal and external calls & meetings

  • Recording notes from calls & meetings, as well as logging and tracking, follow up action items

Job requirements

  • Ability to commute into our Laguna Beach HQ and work alongside our in-house team
  • BS/BA in Marketing, Business, Communications, or related field preferred. Equivalent work experience will also be considered in lieu of a college degree

  • 1-2 years experience in Account Management, preferably at an advertising, digital, or marketing agency

  • Must be social media savvy

  • Technically savvy, comfortable using multiple software applications (i.e., proficiency in Word, Excel, Photoshop, CRM systems, etc...)

  • Excellent organizational skills, including attention to precise details

  • Strong multitasking skills and ability to work in a fast-paced environment

  • Excellent written and verbal communication skills

  • Self-motivated, committed, tenacious, and goal-oriented.

  • Positive, professional, and enthusiastic “can-do” attitude

  • Basic graphic design skills a plus

  • Experience with marketing automation and email service providers (Act-on, MailChimp) is a plus

  • Experience with Unbounce, LeadPages, or similar a plus